Why can't I log in to the CommSec app?
There could be a number of reasons why you are unable to log in to the CommSec app.
Here are some common troubleshooting ideas...
Compatibility issues
Our app is compatible with the latest version of Apple and Android smartphone software. Please make sure you have the latest version of our app installed - you can check this by visiting the Apple App Store or Google Play Store on your phone.
Entering the wrong Client ID
To log in to the CommSec app, you’ll need to enter your CommSec Client ID. This is the same Client ID you use to log in to the CommSec website, and if you can’t remember it, you can retrieve it online. If you’re a CommBank customer, you may also have a NetBank ID - this is different to your CommSec Client ID. However, you can login to CommSec using your NetBank Client No. and password for web users, coming soon for CommSec App users.
The last Client ID used on the app is automatically saved. If you need to use a different Client ID, tap "Switch user" on the login screen.
Entering the wrong login password
If you can’t remember your password, here’s how to reset it:
- Click on "Forgot?" located in the password box on the CommSec app login screen
- Enter your Client ID and mobile number
- Follow the prompts to get your SMS Security Code
- A security code will be sent to your mobile phone via SMS
- Enter the security code and click “Proceed” to create a new login password
What about PIN or biometric login?
If you have enabled PIN or biometric login on the CommSec app but you’re having trouble logging in, you can go back to using your password instead. Just tap “Login with password” on the login screen.
Still stuck?
If you are still unable to log in to the mobile app, you can contact us.
